Refund Policy

1. General rules

Credits are internal units with no cash value and cannot be transferred. Refunds always refer to the amount you paid, never to a cash value of credits.

If an AI interpretation or a follow-up fails, the credits used for it are automatically returned to your balance, without any request.

2. Brazil

Under article 49 of the Consumer Protection Code (CDC), you have 7 days from the purchase to withdraw. In that case, we refund the amount corresponding to the credits you have not used.

3. Spain and the European Union

Under Directive 2011/83/EU and articles 102 and 103(m) of the Spanish consumer law (TRLGDCU), you have a 14-day right of withdrawal.

Because credits are digital content, at checkout you give your express consent to immediate delivery and acknowledge that you lose the right of withdrawal for credits you have already used.

Credits not yet used within those 14 days are refundable.

4. United States

As a company policy, unused credits are refundable on request within 14 days of purchase.

5. Plus subscription

You can cancel Plus at any time through the Stripe customer portal on your account page. Cancellation takes effect at the end of the period already paid, and the subscription does not renew after that.

Refunds of subscription payments: [PENDENTE: regras de reembolso da assinatura Plus].

6. How to request a refund

Send your request to [PENDENTE: e-mail de contato].

When a refund is made through Stripe, purchased credits that are still unused are removed from your balance.